This website offers comprehensive information and advice on a variety of housing issues.
Please browse our website first if you need advice or, alternatively, use our search facility to look for a particular topic or keyword.
If you can’t find information that you are looking for, use the form below to send us your questions.
Before you begin...
Please keep in mind that our email advice service is intended as:
- GENERAL ADVICE ONLY - complex cases will need direct contact with an adviser, either by phone or face-to-face discussion
- ONE-OFF SERVICE - if you need additional advice following our response, we will ask you to call our advice line
- INITIAL CONTACT - if you have previously used our services, please get in touch with us over the phone.
Our average response time is 3 working days.
Please note that we can only respond to queries relating to housing in Northern Ireland as housing legislation in other parts of the UK differs from that in Northern Ireland.
Our advice will be based on the information you provide, so please take care filling in the form below. Make sure
you read and understand our terms and conditions before you begin.
Required entry fields are indicated with a *. If you are concerned about the safety of your personal information, please read our Data Protection statement.
About your housing situation
THIS SERVICE IS ONLY AVAILABLE TO PEOPLE WITH HOUSING QUERIES RELATED TO NORTHERN IRELAND. IF YOUR QUERY IS NOT RELATED TO NORTHERN IRELAND YOU WILL NOT RECEIVE A RESPONSE
Please choose your housing situation
Please indicate whether or not you are on benefits
Please indicate if you have used our services before
When did you move into your home?
Please provide an approximate date for when you moved into your current home
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Why we ask for this information
Terms and Conditions
Please read the e-advice terms and conditions and indicate your agreement: (*)
You must agree to the terms and conditions to submit an advice request
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