Rates are taxes and must be paid. There are several ways to pay.

You may be able to get help to pay your rates. If you feel your rates bill is incorrect, you can challenge it.

Ways to pay your rates

You can pay your rate bill

• by direct debit;
• by cheque, cash or postal order;
• at a Post Office;
• at a bank or building society;
• by standing order;
• by instalments;
• in a single payment.

It takes five working days for any payment, regardless of the payment method, to reach your rates account. Find out more about paying your rates bill from Land & Property Services.

Work out your finances

If you are struggling to pay your bill, you may want to check out if you would be eligible for help. You must plan a solution if you are in debt.

If you haven't paid your rates you should:

• work out your financial situation;
• maximise your income;
• minimise your spending;
• produce a realistic repayment plan.

If you are suffering financial difficulties and are unable to pay your rates bill in full, you would need to contact the Land & Property Services as soon as possible to let them know. Our downloadable Rates Creditor Letter (PDF 31.15 kB) may help you with this.

What if I don't pay?

If you do not pay your rates, you owe rates arrears. You can be fined or imprisoned if you don't pay your rates. You could also face bankruptcy proceedings, and possibly lose your home over this debt.

However, Land & Property Services will usually get a court order forcing you to pay the arrears. If you don't pay the arrears, Land & Property Services can deduct money directly from your wages or benefits to pay the arrears.

If you're unable to pay your rates, contact Housing Rights Service on 028 9024 5640 to discuss your options with an adviser.