Use the Housing Executive's complaints procedure if the Housing Executive won't carry out repairs or you are unhappy with the standard of work carried out.

If you are having problems getting repairs carried out try to sort it out quickly by contacting the district office dealing with your problem. You can telephone or write to your district office. The staff will try to settle the complaint qiuickly.

If you are still unhappy you can use the internal complaints procedure. If you feel that the Housing Executive hasn't dealt with your complaint properly you may be able to ask the Ombudsman to investigate or apply for a judicial review.

Can I withhold my rent until work is carried out?

Don't withhold your rent while you wait for the Housing Executive to do repairs. You could be evicted for not paying your rent.

If you are considering carrying out the work yourself you should use the Housing Executive's self help scheme. You can only use this scheme for certain types of repairs.