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When everyone has a home

Housing advice for Northern Ireland

Housing Executive

It's important that you know and understand what your responsibilities are to the Housing Executive.

Moving can be stressful, complicated and expensive. Whether you’re moving in, moving on or moving out careful planning can make the process easier.

The Housing Executive and housing associations have a number of responsibilities to their tenants. If you’re not happy with your landlord's service you can use the complaints procedure.

You may be able to challenge or appeal a housing benefit decision if you think it is wrong or unfair. This can be a complicated process so it's best to get help from an advice agency.

Your landlord can only end your tenancy by following the correct process. Secure Housing Executive and housing association tenants can only be evicted if a court believes that they have broken the tenancy agreements. It's easier for a landlord to evict an introductory tenant, but the landlord still has to get a court order. Think carefully and get advice before you take any action to end your tenancy. It can be difficult to get a new social tenancy if you've given one up.

Housing Executive and housing association tenants should only be evicted as a last resort. Your landlord should work with you to try and resolve any problems and should only decide to go to court to evict you if all other attempts to sort out the problem have failed.

The Housing Executive or housing association can use different methods to get the money that you owe. If you're worried about the rent you owe, get help from a charity that provides money and debt advice.

There are certain steps which you can take to protect your home from bad weather. The best thing you can do to prevent any damage occurring to your home is to make sure that your home is warm and well insulated. Make sure you have enough contents insurance to protect your property in the event of flood damage.

The Right to Repair Scheme was set up to make sure that Housing Executive tenants get emergency and urgent repairs carried out within an acceptable timeframe. The Self Help scheme allows tenants to arrange for a private contractor to carry out certain repairs which the Housing Executive will then pay for.

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