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When everyone has a home

Housing advice for Northern Ireland

Housing Executive

CORONAVIRUS UPDATE

It's important that you know and understand what your responsibilities are to the Housing Executive.

Moving can be stressful, complicated and expensive. Whether you’re moving in, moving on or moving out careful planning can make the process easier.

The Housing Executive and housing associations have a number of responsibilities to their tenants. If you’re not happy with your landlord's service you can use the complaints procedure.

Get advice as soon as possible if you can't pay. The Land & Property Services have a strict procedure for recovering rates arrears. There are strict time limits. If you contact your local Land & Property Services office, you may be able to negotiate a payment plan.

You may be able to challenge or appeal a housing benefit decision if you think it is wrong or unfair. This can be a complicated process so it's best to get help from an advice agency.

If you don't already get Housing Benefit, you can only make a new claim for it if you get a Severe Disability Premium as part of your other benefits or if you are over pension age. You also need to have a responsibility to pay rent or rates. If you can't apply for Housing Benefit, you may be able to get help to pay your rent by applying for Universal Credit.  

Your landlord can only end your tenancy by following the correct process. Secure Housing Executive and housing association tenants can only be evicted if a court believes that they have broken the tenancy agreements. It's easier for a landlord to evict an introductory tenant, but the landlord still has to get a court order. Think carefully and get advice before you take any action to end your tenancy. It can be difficult to get a new social tenancy if you've given one up.

Every tenant has a right to apply for housing benefit. However, most students at university or college are not entitled to it, unless they fall into certain categories.

Housing Executive and housing association tenants should only be evicted as a last resort. Your landlord should work with you to try and resolve any problems and should only decide to go to court to evict you if all other attempts to sort out the problem have failed.

The Housing Executive or housing association can use different methods to get the money that you owe. If you're worried about the rent you owe, get help from a charity that provides money and debt advice.

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