The advice we provide through this service is based on the information you give us. Housing law can be complicated, so sometimes we will only be able to give you a general answer. In these cases, we will also give you the details of local advice centres where you can access more personalised help.
Advice by email is intended as initial advice only. If your query is complicated or unusual, we may suggest you seek specialist advice.
Please read email advice FAQ to find out more about the service.
Housing Rights complies with Data Protection Legislation. Housing Rights is the data controller for the purposes of the legislation.
If you use our service, we record information about your query on our secure case management system, in order to:
- help with your housing problem
- keep in touch with you about your case
- build statistics about usage of the service.
If you do not want us to hold your details, please write to the following address:
Data Protection Officer
239 Newtownards Road
Belfast BT4 1AF
Tel: 028 9024 5640
You will be asked to provide proof of identity.
Please enclose a photocopy of an original document that confirms your identity. Acceptable documents are passport, driving licence, birth certificate, NHS card, back page of benefit book or front page of child benefit book, signing card or bank statement.
Please could you provide your full name, brief details of your case, your email enquiry reference number and your password.
We need you to follow this procedure in order to comply with data protection regulations.
We keep your enquiry on our secure case management system for six years and then destroy the information. Emails are deleted after three months. Users can also request a copy of their file by contacting the Data Protection Officer above.
Information you give us about your situation will be kept strictly confidential to Housing Rights. We do not disclose your information to subsidiaries or other organisations, unless this is required by law, a court order, or by our own child protection policy.
Read our full confidentiality policy for more information.
For most people, the security risks of using the internet and email are minimal. It is extremely unlikely that unauthorised people will intercept your email. If you are concerned about other people having access to your email account at home or at work, you may wish to set up a separate web-based email account for your personal use.
The advice and information contained in our email replies gives only general guidance on the law as it relates to Northern Ireland. It should not be regarded or relied upon as a complete or authoritative statement of the law.
We make every effort to ensure that the legal content of our email replies is accurate and up-to-date.
We cannot be held responsible for errors or omissions, or for incomplete or misleading information that we may have received from you. Housing Rights takes no responsibility for the contents of linked websites, and the links should not be taken as our endorsement of these sites. Housing Rights has no control over the availability of the linked pages.